Privacy Policy

Who we are

Kenjord Distributors Ltd ("Kenjord", "we", "us") is an FMCG distribution company based in Tassia, Fedha Road, Nairobi, Kenya. This policy explains how we collect, use and protect personal data when you visit www.kenjord.com, contact us, place an order or do business with us. We process personal data in line with the Data Protection Act, 2019 of Kenya.

Information we collect

• Details you give us: your name, phone number, email address, company name and the content of your message when you use our contact form or email us.
• Account and order details: your billing and delivery addresses, order history and payment status when you create an account or buy from our shop.
• Business contacts: contact details of the retailers, suppliers and partners we work with.
• Technical data: your IP address, browser type, the pages you visit and cookie data, which we collect automatically when you use our website.

How we use your information

• To reply to your enquiries and provide the products and services you ask for.
• To process, deliver and invoice orders, and to manage customer and supplier accounts.
• To send updates about our products and promotions, where you have agreed to receive them. You can opt out at any time.
• To run, secure and improve our website.
• To meet our legal, tax and regulatory obligations.

Legal basis

We process personal data where it is necessary to perform a contract with you, where we have a legitimate business interest (for example, managing trade relationships), where the law requires it, or where you have given your consent.

Sharing your information

We do not sell your personal data. We share it only with:

• delivery and logistics partners who fulfil orders
• payment and banking providers who process payments
• technology providers that host our website and business systems
• professional advisers and government authorities, where the law requires it.

These parties may only use your data to provide their services to us. Some of our technology providers may store data outside Kenya. Where this happens, we make sure appropriate safeguards are in place as the Act requires.

How long we keep it

We keep personal data only for as long as we need it for the purposes above, including to meet legal, accounting and tax requirements. After that, we securely delete it or anonymise it.

Your rights

Under the Data Protection Act, 2019 you have the right to:

• be told how your personal data is used
• access the personal data we hold about you
• object to all or part of the processing of your data
• have false or misleading data corrected
• have false or misleading data deleted
• withdraw your consent at any time, where we rely on consent.

To use any of these rights, email info@kenjord.com. If you are not satisfied with our response, you may complain to the Office of the Data Protection Commissioner (ODPC).

Cookies

Our website uses cookies that it needs to work, for example to keep items in your cart and keep you signed in. It also uses analytics cookies that help us understand how visitors use the site. You can control cookies through the cookie banner and your browser settings.

Security

We use reasonable technical and organisational measures to protect personal data from loss, misuse and unauthorised access. However, no method of transmission over the internet is completely secure.

Contact us

Questions about this policy or about your personal data can go to:
Kenjord Distributors Ltd, Tassia, Fedha Road, Nairobi
Email: info@kenjord.com · Phone: 0710 838 063

We may update this policy from time to time. The latest version will always be on this page.